1. Overview
This Refund Policy explains how refunds work for one-time credit purchases made through AI Image Changer. It forms part of our Terms of Service. Nothing in this policy limits rights that cannot be waived under applicable consumer law.
2. Unused Credit Purchases
A one-time credit pack may be eligible for a full refund when all credits granted by that order remain unused. We verify eligibility against the account's credit ledger before approving a request.
Free, promotional, bonus, restored, or gifted credits have no cash value and are not refundable.
3. Used Credits
Once any credits from an order have been consumed, that purchase is normally not eligible for an automatic refund. We may review exceptional circumstances, including a verified Service failure or a refund required by law.
Partial refunds are not processed automatically. They require manual review so the refunded amount and credit adjustment remain consistent.
4. How to Request a Refund
Open Account → Payments, use the action menu beside the relevant one-time purchase, and select Request Refund. You may also email support@aiimagechanger.org from the email address associated with your account.
Include:
- Your account email;
- The order number;
- The purchase date; and
- A short explanation of the request.
Do not send a full card number, password, verification code, or API key.
5. Review and Processing
Refund requests are reviewed manually. We may verify account ownership, payment status, fraud indicators, and whether credits from the order have been used.
Approved refunds are submitted to the original payment method through our payment provider. Bank and card-network processing times vary and are outside our control.
6. Credit Adjustments
When a full refund is confirmed by the payment provider:
- The complete credit grant associated with that order is revoked;
- Unused credits from that order are removed;
- Credits already consumed from that order may create a negative credit balance; and
- Further paid generations may be restricted until the negative balance is resolved.
Duplicate refund notifications do not cause duplicate credit deductions.
7. Chargebacks and Payment Disputes
If a payment is reversed through a chargeback, dispute, fraud report, or other mandatory payment-provider action, we may revoke the related credits, restrict the account, preserve relevant records, and request information reasonably needed to respond to the dispute.
8. Service Failures
When a generation fails because of a verified Service error, the normal remedy is restoration of the credits charged for that failed task. A task-credit restoration is not the same as a cash refund. Where a cash refund is required by law or approved after review, this policy applies.
9. Contact
For refund or billing questions, contact support@aiimagechanger.org.